Customer Support: How to Proceed with Delivery Issues

I received a defective, damaged, or wrong item.

Admin

Last Update 9 bulan yang lalu

At RTS Collaborative, your satisfaction is our top priority. If you have received a defective, damaged, or incorrect item, please follow the steps below to resolve the issue promptly.
Step 1: Inspect Your Order

Upon receiving your order, carefully inspect all items to ensure they are in good condition and match your purchase.


Step 2: Gather Information

If you find a defective, damaged, or incorrect item, please gather the following information to help us address the issue efficiently:

  • Order Number: This can be found in your order confirmation email or on your account page.
  • Item Details: Note the specific item that is defective, damaged, or incorrect.
  • Description of Issue: Provide a detailed description of the problem.
  • Photographic Evidence: Take clear photos of the defective, damaged, or incorrect item, including the packaging if it was damaged during transit.


Step 3: Contact Customer Support

Reach out to our customer support team as soon as possible to report the issue. You can contact us through our help desk using the following methods:


When contacting us, please include the information gathered in Step 2. This will help us assess the issue and provide a quick resolution.


Step 4: Await Response and Follow Instructions

Our customer support team will review your case and respond within 72 hours. We will provide instructions on the next steps, which may include:

  • Store Credit: Issuing store credit for the value of the defective, damaged, or incorrect item.
  • Further Actions: Any other actions required to resolve the issue to your satisfaction.

Important Notes

  • Final Sales: Please note that all sales are final, and we do not accept returns for refunds, credits, or exchanges, except in the case of defective, damaged, or incorrect items.
  • Consignment Items: As our products are sold on consignment, we may not always have the same items in stock for replacements. We will do our best to provide a suitable resolution.
  • Timely Reporting: It is important to report any issues immediately upon receiving your order to ensure a timely resolution.


Thank you for your understanding and cooperation. We are committed to making things right and ensuring you have a positive experience with RTS Collaborative.


If you have any further questions or need additional assistance, please do not hesitate to contact our customer support team.

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