Customer Support: How to Proceed with Delivery Issues

At RTS Collaborative, your satisfaction is our top priority. If you have received a defective, damaged, or incorrect item, please follow the steps below to resolve the issue promptly.
Step 1: Inspect Your Order

Upon receiving your order, carefully inspect all items to ensure they are in good condition and match your purchase.

Step 2: Gather Information

If you find a defective, damaged, or incorrect item, please gather the following information to help us address the issue efficiently:

• Order Number: This can be found in your order confirmation email or on your account page.
• Item Details: Note the specific item that is defective, damaged, or incorrect.
• Description of Issue: Provide a detailed description of the problem.
• Photographic Evidence: Take clear photos of the defective, damaged, or incorrect item, including the packaging if it was damaged during transit.

Step 3: Contact Customer Support

Reach out to our customer support team as soon as possible to report the issue. You can contact us through our help desk using the following methods:

• Online Help Desk

When contacting us, please include the information gathered in Step 2. This will help us assess the issue and provide a quick resolution.

Step 4: Await Response and Follow Instructions

Our customer support team will review your case and respond within 72 hours. We will provide instructions on the next steps, which may include:

• Store Credit: Issuing store credit for the value of the defective, damaged, or incorrect item.
• Further Actions: Any other actions required to resolve the issue to your satisfaction.

Important Notes

• Final Sales: Please note that all sales are final, and we do not accept returns for refunds, credits, or exchanges, except in the case of defective, damaged, or incorrect items.
• Consignment Items: As our products are sold on consignment, we may not always have the same items in stock for replacements. We will do our best to provide a suitable resolution.
• Timely Reporting: It is important to report any issues immediately upon receiving your order to ensure a timely resolution.

Thank you for your understanding and cooperation. We are committed to making things right and ensuring you have a positive experience with RTS Collaborative.

If you have any further questions or need additional assistance, please do not hesitate to contact our customer support team.