Customer Support: How to Proceed with Delivery Issues
I received a defective, damaged, or wrong item.
Admin
Last Update 9 bulan yang lalu
Step 1: Inspect Your Order
Upon receiving your order, carefully inspect all items to ensure they are in good condition and match your purchase.
If you find a defective, damaged, or incorrect item, please gather the following information to help us address the issue efficiently:
- Order Number: This can be found in your order confirmation email or on your account page.
- Item Details: Note the specific item that is defective, damaged, or incorrect.
- Description of Issue: Provide a detailed description of the problem.
- Photographic Evidence: Take clear photos of the defective, damaged, or incorrect item, including the packaging if it was damaged during transit.
Reach out to our customer support team as soon as possible to report the issue. You can contact us through our help desk using the following methods:
When contacting us, please include the information gathered in Step 2. This will help us assess the issue and provide a quick resolution.
Our customer support team will review your case and respond within 72 hours. We will provide instructions on the next steps, which may include:
- Store Credit: Issuing store credit for the value of the defective, damaged, or incorrect item.
- Further Actions: Any other actions required to resolve the issue to your satisfaction.
Important Notes
- Final Sales: Please note that all sales are final, and we do not accept returns for refunds, credits, or exchanges, except in the case of defective, damaged, or incorrect items.
- Consignment Items: As our products are sold on consignment, we may not always have the same items in stock for replacements. We will do our best to provide a suitable resolution.
- Timely Reporting: It is important to report any issues immediately upon receiving your order to ensure a timely resolution.
Thank you for your understanding and cooperation. We are committed to making things right and ensuring you have a positive experience with RTS Collaborative.
If you have any further questions or need additional assistance, please do not hesitate to contact our customer support team.